Reference

Privacy Policy at bigbola

We collect and protect your personal data — your account details, payment history and gameplay activity — under clear rules that respect your privacy.

Account security comes firstPayment data encryptedYou control your information
bigbola Privacy Policy at bigbola
PRIVACY QUESTIONS

Contact Us About Your Privacy

Live Chat Open your account, go to Settings → Support, and chat with our team.
Email Support Write to [email protected] with your account email and specific request.
Account Settings Log in to bigbola, tap your avatar, select Privacy & Data, then choose Download…
DATA SAFEGUARDS

How We Keep Your Information Safe

Encryption in Transit

All deposits via DANA, OVO, GoPay and QRIS use 256-bit TLS encryption.

Account Access Logs

We record every login to your bigbola account — IP address, device type, browser, timestamp and location.

Cookies and Tracking

We use session cookies to keep you logged in and analytical cookies to count page visits and game popularity.

Data Retention

Account data stays for as long as your account is active plus 24 months after closure.

Third-Party Sharing

We share your data only with payment processors, anti-fraud vendors and where local law requires it — never with advertisers…

Your Rights

You can request a copy of your data, correct inaccurate information, ask us to erase it, or object to how…

Privacy Questions Answered

Your account data is archived for 24 months after closure to comply with tax law. You can request immediate deletion by email to [email protected], except payment records which stay seven years depending on local law. Your withdrawal history stays for compliance purposes.

No. You authenticate directly with your payment provider; bigbola never receives or stores your wallet password. We only see the transaction confirmation. Your DANA, OVO, GoPay and QRIS accounts are controlled entirely by you.

Only you and our fraud-prevention team can view your full gameplay data. Support staff see only the information necessary to help you — account balance, recent deposits, withdrawal status. Data is never shared with other players or third parties where local law prohibits it.

We do not sell your name, email, phone or payment data to anyone. We share data only with our payment processor, anti-fraud vendor and legal authorities where required. You can review our vendor list anytime under Account → Privacy → Partners.

Yes. Log in, go to Account → Privacy & Data → Download My Data. You'll receive a compressed file with your account history, deposits, withdrawals and game activity within 14 calendar days. It's formatted as CSV so you can open it in any spreadsheet app.

Go to Account → Settings → Notifications and toggle off email alerts, SMS alerts or push notifications. You'll still get critical messages like withdrawal confirmations and security alerts depending on local law.

Contact our live-chat team from 09:00–23:00 WIB or email [email protected] with your account email and the details that need correction. We verify and update your data within one business day. All changes are logged for security.